Full Grievance:To your XX/XX/2020 without actually ever implementing Caliber Mortgage brokers considering you an excellent loan modification which have a primary cures

Full Grievance:We fell about back at my mortgage XX/XX/XXXX and you will contacted Caliber into XX/XX/XXXX to go over exactly what my personal solutions were to lose the brand new default. For every XXXX ( staff member id XXXX ), I will continue my personal forbearance or submit an application for losings mitigation and you may she’d post records back at my family. Into XX/XX/XXXX XXXX ( worker id XXXX ) reported that my deferment contract was due right back of the XX/XX/XXXX having a mortgage commission due XX/XX/XXXX. I never acquired that it agreement neither did We receive any mobile phone phone calls throughout the a possible deferment. To the XX/XX/XXXX, XXXX ( personnel id XXXX ), stated that basically was not able to create a payment following I’d have to make an application for losings minimization. I informed XXXX the difficulty could be solved therefore we you’ll restart payments XX/XX/XXXX but XXXX asserted that wasn’t an option therefore i registered my records on the XX/XX/XXXX. On the XX/XX/XXXX a page is shipped saying my ask for guidelines is actually denied because of me personally maybe not taking the fresh new deferment solution. My mortgage company pushed me into an idea that we could not conform to, pressuring me to get an alternative only to getting denied. We have just adopted this new education out-of my mortgage company and you may often today be left homeless.

Criticism Info:

In order to have the offer accomplished i had a need to At the that point we had been struggling to make the path costs.

Since that time our very own condition has changed we would like to grab Quality upon the offer. Since we could pay for they Quality desires to carry out an excellent ( DIL ). In reality most of the Caliber only has come in search of starting an excellent DIL for decades today. We had been really amazed when Quality offered us the mortgage Modification. Amazed. Now that we could pay for it we think they don’t require me to Customize the mortgage. We believe the mortgage amendment render of the Caliber is an artificial offer it knew we could maybe not spend the money for payments from the day so they really given they to help you you. Since we can afford they they won’t give it to all of us. We think Quality is actually from the real estate business not the loan business. They normally use the brand new ( DIL ) to amass functions then promote the fresh on the sister team the brand new XXXX XXXX XXXX at a discount then the Faith resells they on a revenue. We feel the newest Fed makes entire to Quality towards loss towards mortgage and so are ripping of one’s income tax Payer to your a primary Category height. You should read the so it.

Issue Info:

Full Complaint:On XX/XX/XXXX, I contacted Caliber Home Loans to inquire a refinance letter received in the email. I spoke with XXXX XXXX from Caliber Home Loans who gave me more details regarding the refinance letter I had received in the mail. He reviewed my existing mortgage and recommended doing a refinance to a 10 year mortgage since the payment would only be <.00>more and we would save $ XXXX in interest compared to a 15 year mortgage. I mentioned that we had a home equity line of credit on the property as well as the mortgage from Caliber Home Loans. We discussed the amount the home equity line of credit was and the current balance of both loans. He said the home equity line of credit wouldn’t be an issue since the mortgage and balance of home equity line of credit was less than my current mortgage loan was originated browse around here for. He told me that I had to pay <.00>for a credit check to move forward so I did. I submitted all required documents that day. He explained that the closing was going to take several months due to the low interest rates and all the refinances going on so don’t expect any communication for a month or two. On XX/XX/XXXX, I received a letter from Caliber Home Loans saying the loan application was ” Withdrawn by Applicant ”. I immediately reached out to XXXX XXXX trying to understand why the letter stated that I request to cancel the loan. He responded by saying ” Looking at the notes it looks like there was a second mortgage/lien found on the property. We can not subordinate it. “. I asked him for more details about the second mortgage since I am not aware of one and he stated that the HELOC is considered a second mortgage. I tried to contact Caliber Home Loans Advocacy Department however it plays a message saying to call during normal business ( which I was ) and then hung up. I called Caliber Home Loan ‘s customer service normal and was informed by a agent that that Advocacy Department phone system was down and to try later. I requested an executive path and was told that the best I could get was a call back when the system is back up or to call back after the system was back up.